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FAQ

An Owners Corporation (previously known as Body Corporate) is automatically created when land is subdivided into two or more lots with shared common property. It is responsible for managing and maintaining that common property on behalf of all lot owners.
Common property includes all areas shared by lot owners, such as driveways, lobbies, gardens, lifts, stairwells, external walls, and roofs. Anything outside your private lot boundary is generally considered common property.
Levies contribute to the ongoing running costs of the property. These include insurance, maintenance of common areas, cleaning, gardening, repairs, administration, compliance, and contributions to the maintenance (sinking) fund for future major works.
Levies are set each year based on the budget approved by the Owners Corporation at the Annual General Meeting (AGM). They may increase if service costs rise, insurance premiums change, or major works are required.
As a general rule:
  • Lot owners are responsible for repairs and maintenance within their private unit.
  • The Owners Corporation is responsible for repairs and maintenance to common property. If you are unsure whether something is your responsibility, your Owners Corporation Manager can clarify.
The Owners Corporation must insure the building and common property, including shared facilities. This usually covers external walls, roofs, stairwells, lobbies, and structural elements. Lot owners are responsible for their contents insurance and sometimes internal fixtures. Always check your policy details for certainty.
Minor cosmetic works inside your lot usually do not require approval. However, any works that affect common property (e.g., external walls, windows, balconies, or structural elements) must be approved by the Owners Corporation. A formal request should be submitted to your Manager.
Pet ownership rules vary between buildings. Some schemes allow pets with approval, others have restrictions. You should check the Owners Corporation’s rules and, if required, submit an application.
Simply complete the access order form under the forms page. Fees may apply.
Any lot owner can nominate themselves for election at the Annual General Meeting. You simply need to be financial (i.e., levies up to date) and submit your interest before or at the AGM.
You can appoint another person to attend and vote on your behalf by completing a proxy form. This ensures your views are represented even if you cannot be present.
For urgent after-hours issues affecting common property only — such as burst pipes or electrical faults — please call our 24/7 emergency maintenance line on 0414 833 491.
Please note: if the matter is not related to common property, any associated costs may be charged to the individual lot owner.
Simply complete the update owners details form under the forms page. You are also welcome to email your Owners Corporation Manager.
Please contact your Owners Corporation Manager by phone or email. They will arrange the necessary repair or maintenance for the common areas.
Repairs within your private lot (unit) may be arranged by you or a licensed professional. However, any works affecting common property or the building structure must first be approved by the Owners Corporation.
For any Questions or Enquiries, Get in Touch with us today.
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